Privacy Policy

Your privacy is very important us at AlphaSoft. This Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to get to know our practices and contact us if you have any questions. Collection and Use of Personal Information.

This policy applies to all information collected or submitted on AlphaSoft’s website and our apps for Mac and any other devices and platforms.

Information we collect

We use the personal information we collect to help us develop, deliver, protect, and improve our products, services, content, and customer communications.

When signing up for our newsletter, you will be asked to enter an email address. Email addresses are only used to keep you up to date on our latest product announcements and updates, and to send you important notices, e.g. about changes to our Terms of Service or our Privacy Policy. You may opt out of receiving some of these communications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products and services.

Collection and Use of Non-Personal Information

Non-personal information is data that cannot be used to uniquely identify a specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may combine personal and non-personal information for certain purposes; this data will then be treated as personal information for as long as it remains combined. Conversely, aggregated information, i.e. data that might have originated from personal information, but that has been processed in such a way as to not allow personal identification, is treated as non-personal information. Here are some examples of non-personal information that we collect – either by ourselves or through the use of third-party services:

  • When you visit our website, we keep logs of your Internet Protocol (IP) address, browser type and language, referring and exit pages, operating system and date/time stamp. Currently, we also use Google Analytics, DevMate and Paddle to collect and process this information; please refer to the sections “Google Analytics” and “DevMate” below. If you’d like to opt out of this logging (Google Analytic), please click here.
  • When our Software crashes, we collect and store crash reports to help us analyze the crash and determine the source of the problem. We currently use DevMate to collect and process crash reports; please read their Privacy Policy here.
  • Our Software periodically checks our servers for important updates or notices; in this case, we also log the IP address, device type, language, operating system and the date and time of the request.
Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

DevMate

Our website uses DevMate Analytics, a web analytics service provided by DevMate, Inc. (“DevMate”). DevMate Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by DevMate on servers in the United States. DevMate will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. DevMate may also transfer this information to third parties where required to do so by law, or where such third parties process the information on DevMate’s behalf. DevMate will not associate your IP address with any other data held by DevMate. By using this website, you consent to the processing of data about you by DevMate in the manner and for the purposes set out above.

Cookies and other Technologies

AlphaSoft uses “cookies” to collect information about your use of the website. Cookies are small text files a website can store on your hard drive. We use the information we collect in this manner to better understand our users’ interaction with our website and to optimize the user experience. You can disable cookies in your browser settings, but please note that certain features on our website may not be available as a result. In our email communications, we may use other technologies like “pixel tags” and “click-through URLs” in order to determine if an email has been opened and which links have been clicked. This way, we can determine and improve the effectiveness of our communications. Pixel tags are small images shown inside an HTML email; you can disable tracking by disabling HTML in your email client. A link with a click-through URL, when clicked, first sends the user to a web server which records the click, and then to the link’s destination.

Information usage

We use the information we collect to operate and improve our website, apps, and customer support. We do not share personal information with outside parties except to the extent necessary to accomplish AlphaSoft’s functionality.

Protection of Personal Information

We implement a variety of security measures to help keep your information secure. For instance, all communication with the app and website requires HTTPS with certificate pinning.

Children

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

3rd Party Sites and Services

AlphaSoft’s website or any of our services may contain links to third-party websites or services. We are not responsible for the information collected by those third parties and we encourage you to read their privacy policy before submitting any personal information to them.

Information for European Union Customers

By using AlphaSoft and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

Your Consent

By using our site or apps, you consent to our privacy policy.

About this Privacy Policy

Our Privacy Policy may change from time to time. When we change the policy, we will post the changes on this page, and, if the policy changes in a significant way, we will also provide a prominent notice (e.g. on our website). If you have any questions regarding our Privacy Policy, please contact us at support@alphasoftware.co.

Last modified: May 25, 2018